At HORUSTRIX, LLC, we are committed to transparency. Our services ("Horustrix
Chat", "Crystal Tier", "Diamond Tier") are digital, irrevocable goods that are consumed
instantly upon activation.
General Rule: All purchases are final and non-refundable once the subscription
period has commenced or the digital content has been accessed.
2. Mobile Store Purchases (Apple & Google)
If you purchased a subscription via the Apple App Store or Google Play
Store, Horustrix does not handle the billing and cannot process
refunds regarding these transactions. You must contact the respective store
directly:
Apple App Store: Visit reportaproblem.apple.com. Apple typically
grants refunds within 14 days for accidental purchases in EU/UK, subject to their
discretion.
Google Play Store: Visit your Account Page > Order
History > Request a Refund.
3. Direct Web Purchases (Stripe)
For subscriptions purchased directly through our website (processed by Stripe):
Standard Policy: Payments are non-refundable. You may cancel your
subscription at any time to prevent future renewal charges. Your access will continue until
the end of the current billing cycle.
Cooling-Off Period (EU/UK Only): Residents of the EU/UK have a 14-day right
of withdrawal. However, by using the service (translating messages) immediately after
purchase, you expressly waive this right. If you have not used the service, you may request
a refund within 14 days.
4. Exceptions & Technical Issues
We may consider refund requests on a case-by-case basis under the following circumstances:
Duplicate Charges: If a technical error caused you to be billed twice for
the same period.
Service Unavailability: If the service was completely inaccessible for a
prolonged period (more than 48 hours) due to our server failure.
Note: Dissatisfaction with AI translation accuracy or dialect nuance is not grounds for a
refund, as outlined in our Terms of Service ("As-Is" Nature of AI).
5. How to Request a Refund
If you believe your case warrants an exception (for Web/Stripe purchases only), please contact
our support team:
Email:[email protected] Subject Line: Refund Request - [Your Order ID] Required: Please explain the reason for the refund clearly.
6. Contact Us
If you have any questions about this Refund Policy, please contact us: